Grup de Recerca en Turisme, Economia Social i del Coneixement (TURESCO)
2017 SGR 00049
Universitat Internacional de Catalunya
Barcelona, EspañaPublications in collaboration with researchers from Universitat Internacional de Catalunya (6)
2017
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Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)
Universal Access in the Information Society, Vol. 16, Núm. 1, pp. 235-246
2010
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Purchasing behaviour in an online supermarket: The applicability of E-S-QUAL
International Journal of Market Research, Vol. 52, Núm. 1, pp. 111-129
2007
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A study of e-retailing management: Analysing the expectations and perceptions of Spanish consumers
International Journal of Consumer Studies, Vol. 31, Núm. 6, pp. 613-622
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Assessing e-commerce quality
E-Commerce and V-Business: Digital Enterprise in the Twenty-First Century: Second Edition (Elsevier), pp. 99-123
2006
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Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients
International Journal of Services, Technology and Management, Vol. 7, Núm. 4, pp. 320-331
2005
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A study of the ISO 9000 certification process: Consultant profiles and company behaviour
Managing Service Quality, Vol. 15, Núm. 3, pp. 290-305