Publicaciones en colaboración con investigadores/as de Universitat Internacional de Catalunya (6)

2017

  1. Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)

    Universal Access in the Information Society, Vol. 16, Núm. 1, pp. 235-246

2010

  1. Purchasing behaviour in an online supermarket: The applicability of E-S-QUAL

    International Journal of Market Research, Vol. 52, Núm. 1, pp. 111-129

2007

  1. A study of e-retailing management: Analysing the expectations and perceptions of Spanish consumers

    International Journal of Consumer Studies, Vol. 31, Núm. 6, pp. 613-622

  2. Assessing e-commerce quality

    E-Commerce and V-Business: Digital Enterprise in the Twenty-First Century: Second Edition (Elsevier), pp. 99-123

2006

  1. Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients

    International Journal of Services, Technology and Management, Vol. 7, Núm. 4, pp. 320-331

2005

  1. A study of the ISO 9000 certification process: Consultant profiles and company behaviour

    Managing Service Quality, Vol. 15, Núm. 3, pp. 290-305